Hotline: +49 (0)8702 948 72 97
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Frequently Asked Questions

Products:

How do I find the right product?
Surfing the waketoolz website there a different ways to find the product of your interest.
If you already know what you are looking for, just use the Search in the header of the website or browse through the „Brands“-Tab to the brand of the product of your interest.
If you want to browse the waketoolz website by sports you can use the Tabs „Wakeboarding“, „Wakeskating“ oder „Wakeskiing“ to find the right equipment for the sport you love.
The Tab „Fashion“ is for those you are interested in the latest Styles. Here you will find everything that helps you to look fabulous before and after your session.
Under the Tab „Sale“ you can discover all products we have on Sale. You will save a lot of money!

Products:

How do I choose a product?
If you like to put a product into your cart just follow these steps:
1. Choose your color
2. Choose your size (If you are not sure click „view size chart“)
3. Put the product into your shopping cart clicking the button „Add to Cart“. You will automatically directed to your Sopping Cart detail view. Now you can choose to continue by clicking „Continue shopping“ or „check out“ to place your order.

How do I purchase products in my cart?

Click on your Cart symbol at the right side of the header of the website which always shows you the actual amount of products and worth of your shopping cart. By clicking on the cart symbol you will be directed to your shopping cart page.
Here you can insert a coupon code if available and check your shopping cart list. Hit the „check out“ Button to finish your purchase. The last step to complete your order is a simple page where you have to enter your invoice and shipping addresses and your choice of payment method. For registered customers it is even more simple – click on „You already are a waketoolz customer – Login“ and enter your e-mail address and password. Please double check all you entered data and than click the „Buy“ button to send us your order.

How do I use a coupon code?

Search and browse for the products you like to buy and put them into you shopping chart (see above). When you are ready to check out click on your shopping chart and enter the coupon code on the shopping chart page and click „apply coupon“. Your shopping cart amount will be reduced with the discount of the coupon. This is it!

Payment

How do I pay my order?

Following payment methods do we offer at waketoolz.de:

  • Credit card (Visa and Mastercards)
  • PayPal
  • payment in advance through bank transfer

Shipping

Shipping inside of Germany
For domestic shipping inside of Germany we charge 5,95 EUR per order if the order does not exceed 100 EUR. All orders above 100 EUR we ship free inside of Germany.

Zahlung per Nachnahme (nur in Deutschland möglich)
For cash on delivery orders (just Germany) we have to charge an extra fee of 10,00 EUR per order. You have to pay this fee plus the invoice amount at your front door to the mailman.

Shipping to Austria
For shipping to Austria we charge 7,00 EUR per order if the order does not exceed 100 EUR. All orders above 100 EUR we ship free to Austria. If you return items of your order you have to pay for the shipping costs.

Shipping to Swizerland
For shipping to Swizerland we charge 40,00 EUR per order. If you order with a valid shipping and invoice address in Switzerland we will invoice tax free (no german VAT). Please be aware of extra cost regarding tax and customs in Switzerland which are not in our responsibility. If you return items of your order you have to pay for the shipping costs. 

 

Charges for Shipping outside Germany
For shipments to most European countries please see the following table for a complete overview. The respective charges will also be displayed during the order process before confirmation of the order.

Country Shipping Costs
Netherlands  9,95 €
Belgium  9,95 €
Luxembourg  9,95 €
Denmark  9,95 €
Czech Republic  9,95 €
France  14,95 €
Slovenia  19,95 €
Great Britain  14,95 €
Hungary  19,95 €
Italy  19,95 €
Sweden  22,95 €
Poland  22,95 €
Spain  22,95 €
Portugal  29,95 €
Romania  24,95 €
Slovakia  24,95 €
Latvia  24,95 €
Lithuania  24,95 €
Estonia  24,95 €
Finland  29,95 €
Ireland  29,95 €
Bulgaria  29,95 €
Greece  39,95 €

Delivery times within Germany are 1-3 working days, and 3-7 working days to most European countries. Please note that shipping to Greece and Finland can take up to 10 working days.

 

Instructions for Return

Return from Germany

Important: Please contact us in any case before you return items.

TS Distribution GmbH - Waketoolz.de
Landshuter Strasse 96
84109 Wörth a.d. Isar
Deutschland
Mail:
Phone: +49 (0) 8702-9487297

Right of Return:You can return the received goods without giving reasons within 60 days by returning said goods in its original packing. To ensure keeping the term, send the goods or your return request within the term. Please take in care: We refuse the receipt for not post-paid packages.

Please note: If you return products out of a order that was free of shipping costs cause of an order amount higher than 100 EUR and the order amount will drop below 100 EUR because of the returned product, you will loose the disount of the original shipping-cost-free order. We will automatically reduce the refund amont of the returned products with the shipping costs of the original order.

Returns outside Germany

Important: Please contact us in any case before you return items.

Important note: If you return items of your order you have to pay for the shipping costs.